Support Center
Contact us
No ticket number to quote, no phone tree. Send a message, or email us — either way a person writes back, every message opens a ticket so nothing gets lost, and replying to our email keeps it on the same thread.
Send us a message
Pick a topic, write a few lines, and you'll get a confirmation straight away. Faster than email when you're not at your own computer.
Support
Anything about your own account — a charge you don't recognize, a refund, a bank connection that won't link, something in the app behaving oddly.
support@brasswell.appGeneral
Partnerships, press, or a question about the app before you sign up. If you're not sure which address to use, either one reaches us.
hello@brasswell.appWhen you'll hear back
- Support hours
- 9 AM – 5 PM, Monday to FridayPacific Time
- Outside those hours
- A confirmation straight away, a real reply the next working day.If that's a weekend, it means Monday.
- Refunds
- Within 14 days of a charge, no questions asked.Subscribed through the App Store? Apple handles those refunds — write to us anyway and we'll help you through their form.
Before you write
Most questions already have an answer, and reading one is faster than waiting for us. The Support Center covers plans and pricing, refunds and canceling, bank connections, invoices, taxes and account security.
Browse all answers →Who you're writing to
BrassWell is operated by Rise Above Media LLC. Support is handled by a small team, not an outsourced desk — the person who replies can usually fix the thing themselves.
- Legal name
- Rise Above Media LLCTrading as BrassWell
- Address
- 3419 Via Lido #1036Newport Beach, CA 92663, United States
- support@brasswell.app